USER POLICY AGREEMENT
Client Also Agree to the following Policies and Terms of service. This serves as an agreement between a client and UPCTOX MARKETS LTD. By using our services you accept to abide by them.
1. Anti-Money Laundering (AML) Policy
Upctox clients are required to comply with the Anti-Money Laundering (AML) Policy. All users must provide valid identification and undergo verification through Know Your Customer (KYC) procedures before they can access the company’s services. Clients must ensure that all transactions conducted through their accounts are legitimate and must not be used for money laundering or financing illegal activities. Any suspicious activities will be monitored, and if necessary, reported to the authorities. Users must cooperate fully with any investigations and understand that non-compliance could lead to account suspension or closure.
2. Data Protection and Privacy Policy
The Data Protection and Privacy Policy mandates that all clients must consent to the collection, use, and storage of their personal data. Users are responsible for providing accurate and up-to-date information. They have the right to request access to their data, correct any inaccuracies, or request deletion of their data, as per the company’s guidelines. Clients must also be aware that their data will be protected by security measures, and unauthorized access to their data is prohibited. Non-compliance with these data protection regulations could result in legal consequences.
3. Risk Management Policy
Under the Risk Management Policy, clients must adhere to the company’s procedures for managing risks associated with their accounts and transactions. Users are expected to follow any guidelines or recommendations provided to mitigate risks, including those related to market fluctuations, investment activities, and operational disruptions. Clients should regularly review their accounts and ensure that their actions align with the company’s risk management strategies. Failure to comply with risk management directives could lead to account limitations or other restrictions.
4. Fraud Prevention Policy
The Fraud Prevention Policy requires clients to act responsibly and ensure that their activities do not involve fraud or any form of deception. Users must promptly report any suspicious transactions or fraudulent activities related to their accounts. Clients should avoid sharing account details or engaging in activities that could be perceived as fraudulent. The company reserves the right to investigate and take action, including freezing accounts or reporting individuals to authorities, if fraud is detected.
5. Customer Complaint Handling Policy
To ensure fair treatment, the Customer Complaint Handling Policy stipulates that clients should follow the company’s procedures for submitting complaints. Complaints must be submitted through the appropriate channels, and clients should provide all necessary information for the complaint to be reviewed and resolved. Users are expected to cooperate during the complaint resolution process and adhere to the timeframes set by the company. If clients are dissatisfied with the outcome, they must follow the escalation procedures outlined by the company.
6. Conflict of Interest Policy
The Conflict of Interest Policy requires clients to disclose any potential conflicts of interest that may arise in their dealings with Upctox. Users must avoid engaging in activities that could create a conflict between their interests and those of the company. If a conflict of interest is identified, clients must take steps to manage or resolve it according to the company’s guidelines. Failure to disclose or manage conflicts of interest may result in penalties or restrictions on the client’s account.
7. Third-Party Vendor Management Policy
According to the Third-Party Vendor Management Policy, clients must understand that Upctox works with third-party vendors for certain services. Users should ensure that their interactions with these vendors comply with Upctox’s standards. Clients must not engage with non-compliant vendors or share sensitive information without following the company’s guidelines. If issues arise with a third-party vendor, clients should report them to Upctox for resolution.
8. Whistleblower Policy
The Whistleblower Policy encourages clients to report any illegal or unethical behavior they observe within Upctox’s operations. Users must use the provided channels to report such concerns and can do so confidentially. Clients should understand that they are protected from retaliation for reporting in good faith. However, misuse of this policy, such as making false reports, is prohibited and may lead to disciplinary actions.
9. Cybersecurity Policy
The Cybersecurity Policy requires clients to take necessary precautions to protect their accounts and personal information from cyber threats. Users must follow the company’s guidelines on creating strong passwords, securing their devices, and avoiding phishing attempts. Clients should report any suspicious activities or potential security breaches immediately. Non-compliance with cybersecurity protocols could lead to unauthorized access to accounts and potential financial losses.
10. Ethical Conduct Policy
The Ethical Conduct Policy mandates that clients conduct themselves with integrity in all interactions with Upctox. Users must adhere to the highest standards of ethical behavior and refrain from any activities that could harm the company’s reputation or operations. Clients should report any unethical behavior they encounter and understand that violations of the ethical conduct policy could result in account termination or legal action.
11. Corporate Account Policy
For those with corporate accounts, the Corporate Account Policy specifies that clients must adhere to the terms governing corporate accounts, including the completion of trade durations before withdrawals can be made. Users must pay 20% of their earnings as a fresh deposit to cover income tax obligations. Corporate trades are required to run for a minimum of three months, with a minimum investment of 1 million UGX. Clients must comply with these requirements to maintain their corporate account status and avoid any disruptions in service.